- Who: Through my interviews, I found that there are people who should have the unmet need of knowing the predictability for Airport security checkpoints. They currently do not and they fall outside of the market. These are people who seem to not have the money or opportunities to travel.Three interviewees are from my hometown, West Palm Beach Florida.- My first interviewee stated that she typically used to go on trips with her parents when she was between the age of six and 10. She is currently 31-years-old. She remembers successfully making every flight. She stated that her parents "were great at time management so she never had to worry."- My second interviewee found herself confessing that she has never had the money to travel so airport security checkpoints were only something she has seen on television. While she does think it is a great system to keep danger away from traveling, it also does not benefit some travelers. She stated, "people cannot predict what obstacles will come there way prior to boarding a flight."- My third interviewee who is a college graduate stated he is against boarding planes. He said, "I believe flying is the safest option when it comes to transportation but I am truly afraid of heights." He has had a family member who passed away from a flight in 2013. He has not gone into detail. This has scarred him to never stepping foot into an airport.My other two interviewees are current students at the University of Florida. One studies computer science. He believes "everything is a process including boarding a flight. People must be prepared at security." He simply believes this issue of people blaming airport security for their lateness of missed flights is twisted. People should "have an estimation of what time they need to be at an airport early enough just in case something happens."The other student I interviewed studies telecommunications. She believes that if there is an app that helps people figure out ways to estimate airport security-hold ups, she would not purchase it. She strongly believes "people should be responsible and held accountable if they miss a flight or not. Airport security has nothing to do with it unless someone has a gun or something."
- What: One interviewee brought up a good point: Travelers need to be responsible enough to not miss a flight and not blame airport security.
- Why: I believe that the need is not different. It's a matter of not being able to predict the right time to go into an airport or the last possible time to go through airport security if someone is running late or is held up.
Inside the Boundary Outside the Boundary
Hey Gernise,
ReplyDeleteI appreciate how you went into detail and summarized your interviews! I find it interesting how your last interview said she would not purchase the app. I would personally like an app that tells me if there are any delays. Personally, I like to manage my time properly, so I think an app like this is something I would really benefit from because with security you never really know until you get there.
Hey Gernise,
ReplyDeleteI feel like the reason given by your second interviewee to never being on a plane is a huge misconception used by many as an excuse not to travel by air. As an avid traveler who is also very frugal with money, I often spend even less for flights than I would have otherwise spent on whatever expenses are associated with taking a road trip, such as gas, snacks, hotel, vehicle maintenance, etc. I am aware that your app isn't concerned with this subject, but since it is intended for those who are trying to cut down on time at the airport then it might not hurt to help cut down on money as well and add an informational feature on there that gives up-to-date statistics that support flying instead of driving, including a comparison of the expenses and time allotted to both. Besides, the more people you convince to fly then the more people there are to potentially use your app.